Ash Surgery

0151 727 1155 

Repeat Prescriptions

The doctor may give you a repeat prescription if you require regular medication and do not need to be seen every time. To order, please tick the required items on the tear off slip attached to your prescription and post or bring it to the surgery.

Please try to avoid running out of your medication by planning well ahead. We need 2 working days to process your prescription. We will accept requests for repeat prescriptions over the phone for housebound patients and patients who are too ill to come to the surgery. For postal requests please enclose a S.A.E. if you wish us to post it to you and allow 7 days. Try to request all your regular medicine at the same time.


Some local pharmacies are able to pass on your repeat prescription requests to us. If this is a service you require, please discuss this with your pharmacist. Occasionally we will ask you to see a doctor or nurse to review the medication and see that all is well. The "review date" on the slip is a guideline only, please check with Melanie (the prescribing clerk) before making an appointment.


Patients are advised to check their prescription before taking it to the chemist, particularly if you pay for your prescriptions as we cannot reimburse you for mistakes that may come to light afterwards.


Please order repeat prescriptions using the tear off slip attached to your computerised prescription, either in person or by post. Postal requests should be accompanied by a self addressed envelope as above. On occasion, a doctor may want to review your repeat medication, in which case you will be asked to make an appointment to see a doctor.


Please allow 2 full working days before picking up your prescription.


Patients are advised to check their prescription before taking it to the chemist, particularly if you pay for your prescriptions, as we cannot reimburse you for mistakes that may come to light afterwards.

The practice is able to send prescriptions electronically to a chemist that you have nominated. In order to nominate a chemist you would just need to speak to your regular chemist.

You are also able to request your repeat prescription online (as well as making an appointment to see a doctor)- however, you will need to visit the surgery first and provide proof of your identity.
The receptionist will then be able to setup your login details and pass you a letter which will include your personal log on details for you to access our system by clicking on the following link;
www.patient.co.uk
When you have accessed the above site you are required to sign in using the details passed to you by our receptionist.
The following summarised policy is displayed within the surgery;
The Ash Surgery- Repeat prescription requests
These can be made in the following ways:
-by ticking the medicines required on the tick list and handing in to the surgery or posting in the appropriate box in the porch
-via email, need to complete registration form in person prior to use
-via the website by clicking on the Repeat prescription link and following the instructions, also needs registration prior to use
- by post with an SAE enclosed for returning the prescription, 1 week is required for this
For housebound patients:
-by telling the surgery you are using a nominated chemist and asking them to liaise with the surgery on your behalf and they will order your prescriptions for you, which we can send electronically to them.


Are you aware of repeat dispensing?
If you are stable on your medications and use a regular pharmacist, they can request 6 months of prescription from the surgery and then dispense them to you 1 month at a time. Ask at the surgery or local pharmacist for details.


Please note that prescription requests take 48 hrs to process and requests received after 9am on Thursdays will not be available until the following Monday.
Some medications require regular review by the doctor and so you may be asked to make an appointment with the doctor for this before your medication can be prescribed.


To ensure that prescriptions are given out correctly, if someone is collecting your prescription on your behalf, they will be asked to give your name, address and date of birth before we can release the prescription.


We hope to ensure a smooth service but to enable us to do this we do require patients to plan ahead and order medication in advance, prescriptions requested as an emergency may not be reviewed by your own doctor and can lead to delays. If people continually request medication late, we will be forced to review how that person requests their medication and put some limitations on the service to ensure drug and patient safety is maintained.


We cannot accept telephone or faxed medication requests.


Please note for e mail and web site registration, this needs to be made in person in the practice and you need to produce a photo ID (passport or driving licence) or 2x utility bill, bank statement, official document with name and address on.

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